Privacy Policy

Visiontek FMS · Visiontek Solar
Effective 31 July 2026 · Last updated 14 September 2026

This Privacy Policy explains how Linkwell Telesystems Pvt. Ltd. (“we”, “us”, the “Company”) collects, uses, discloses and protects information in the Visiontek FMS mobile application (the “App”).

The App is a private, internal workforce application. It is provided only to employees, contractors and authorised field personnel of Linkwell Telesystems Pvt. Ltd. and its Visiontek Solar business, for managing field attendance, customer visits, travel and expense claims. It is not intended for, offered to, or usable by the general public. Access requires a Company-issued account; there is no public sign-up.

1. Information we collect

Category	What it includes	Why we collect it
Account & identity	Name, work email address, mobile number, employee/user ID, role, reporting manager and assigned territory.	To authenticate you, apply your permissions, and route approvals to the correct manager.
Precise location (GPS)	Latitude, longitude, GPS accuracy and capture time for attendance, visits and location-required expense entries; reverse-geocoded addresses where available. The Android app also records precise route points between Start Attendance and Logout, associated with your user and attendance record.	To confirm attendance and visits were recorded at the stated place, calculate travel distance, and detect erroneous or falsified entries.
Photographs	Vehicle odometer photographs at day start and day end; photographs of expense bills and receipts.	To verify claimed travel distance and to substantiate reimbursement claims.
Expense & travel data	Expense amounts and categories, odometer readings, computed distances, claim status and approval history.	To process, approve and audit reimbursement.
Visit & activity records	Dealer/customer visited, visit time, purpose, notes and outcome; tour and day plans.	To operate the field sales process and produce management reporting.
Device & security data	A device identifier used to recognise your trusted device, push-notification token, app version, sign-in timestamps and outcomes, and the IP address of the request.	To secure your account, operate device- and login-approval controls, deliver notifications, and investigate misuse.

The App does not collect contacts, calendar, SMS, call logs, microphone audio, health data, or advertising identifiers. We do not use the App for advertising, and we do not run third-party advertising or analytics SDKs in it.

2. Location — how it is used

Android attendance-route recording. After you accept the in-app location disclosure and grant precise-location permission, starting attendance starts a foreground location service. It records your work route while the app is minimised or the screen is off, and displays an ongoing Android notification. Recording stops at Logout or the work-day cutoff. Opening the app without active attendance does not start route recording; this is not 24-hour tracking.
Offline recording and upload. Android route points may be queued locally when internet is unavailable and uploaded over HTTPS when a connection is available. The local route buffer uses a 48-hour retention cutoff; expired points are removed when its cleanup next runs. Previously captured points may upload after Logout, but this does not restart location collection.
Visit-wise verification. The saved route can be divided into attendance-to-visit, visit-to-visit and visit-to-Logout segments. Authorised users can compare GPS evidence with road-routing results to review travel. Missing or unreliable GPS is shown as needing review, not as confirmed travel. This cross-check does not itself change an expense amount.
Browser/PWA limitations. Browser and PWA location-dependent forms capture location while in use; they do not provide the Android service's continuous screen-off route recording.
Accuracy is recorded. We store the accuracy figure reported by your device alongside each reading, and may ask you to retry when the signal is too weak to be reliable.
Proximity checks. A saved location may be compared against the customer's known location to flag entries that appear to have been recorded from elsewhere. Repeated confirmed readings for a customer may be used to improve that customer's stored location.
You may decline. Location permission can be refused or withdrawn at any time in your device settings. Attendance and visit features that depend on location will not function without it, as location is the record of the activity itself.

3. Camera and photographs

Camera access is used solely to photograph odometer readings and expense bills that you choose to submit. Images are uploaded to the Company's servers and stored with the related attendance or expense record. The App does not access your existing photo gallery beyond files you explicitly select, and does not upload images in the background.

4. Notifications

If you allow notifications, we store a push token for your device so we can send work-related alerts — approval requests, reminders to complete your day, expense status updates and Company announcements. Notifications are never used for marketing. You can turn them off in your device settings.

The Android attendance-route foreground service also has an ongoing system notification. This is separate from optional work-alert notifications; it makes location recording visible and is not concealed by the App.

5. Automated and AI-assisted review

Please read this section carefully. The Company uses automated rules and artificial-intelligence assistance to review field activity for accuracy and possible irregularity. This includes reviewing GPS patterns on visits, comparing recorded travel against mapped road distance, and screening expense claims for unusual values.

These reviews produce indicative flags and summaries for your managers. They are decision-support only. No disciplinary or employment decision is taken automatically on the basis of an AI output alone — a human manager reviews the underlying records before acting. You may ask for the reasoning behind any flag that concerns you, and may contest it using the contact details in Section 12.

6. How we use information

To operate attendance, visit recording, tour planning and expense reimbursement.
To calculate travel distance and validate claims.
To generate internal management, territory and performance reporting.
To secure accounts, approve devices and sign-in attempts, and detect misuse.
To send work-related notifications and email.
To comply with tax, accounting, employment and other legal obligations.

We process this information to perform and administer the employment or engagement relationship, to pursue our legitimate business interests in operating and safeguarding the Company's field operations, and to comply with law.

7. Sharing and disclosure

We do not sell your personal information, and we do not share it for advertising or for any third party's own marketing.

We disclose information only as follows:

Within the Company — to your reporting managers, and to HR, finance and administrative staff, on a need-to-know basis.
Service providers who process data on our instructions and under confidentiality obligations, namely: our web and database hosting provider; our email delivery service; our messaging/WhatsApp notification provider; a mapping and routing service used to compute road distance between recorded points; and an AI provider used for the automated review described in Section 5.
Legal and regulatory — where required by applicable law, court order or a lawful request from a public authority, or to establish, exercise or defend legal claims.
Business transfer — in connection with a merger, acquisition or reorganisation, subject to this Policy.

8. Data retention

We keep field records — attendance, visits, travel, expense claims and their supporting photographs — for as long as needed to operate the business and to satisfy statutory retention obligations, including tax and accounting requirements, and for the period during which a related claim may be brought. Security records such as sign-in history and device approvals are retained for a shorter period sufficient for security investigation. When information is no longer required we delete it or render it non-identifying.

9. Security

Data is transmitted over encrypted HTTPS connections. Access is restricted by role, so users see only the records within their own territory or reporting line. Sensitive credentials held by the system are encrypted at rest. New devices and unusual sign-ins require approval before access is granted. No system can be guaranteed completely secure, but we maintain administrative, technical and physical safeguards appropriate to the sensitivity of the data.

10. Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (India), you may:

request access to a summary of the personal data we hold about you and how it is processed;
request correction of inaccurate, incomplete or outdated data;
request erasure of data that is no longer required for the purpose it was collected, subject to our legal retention obligations;
nominate another person to exercise your rights in the event of death or incapacity; and
raise a grievance about our handling of your data.

To exercise any of these rights, contact us using Section 12. We will respond within the period required by applicable law. Because the App is a workplace system, some records — such as approved expense claims and statutory attendance records — cannot be deleted on request where we are legally required to retain them.

Account and data deletion

Accounts are created and removed by the Company, not through in-app self-registration. To request deletion of your account and associated personal data, email solar@visiontek.co.in from your work email address, stating your name and employee ID. We will delete or anonymise your account and personal data except where retention is required by law or for the establishment or defence of legal claims, and will confirm once completed.

11. Children

The App is intended solely for adult employees and authorised personnel. It is not directed at children, and we do not knowingly collect personal data from anyone under 18 years of age.

12. Contact us

Linkwell Telesystems Pvt. Ltd.
1-11-252/1B, Behind Shoppers’ Stop, Begumpet, Hyderabad – 500016, Telangana, India.
Email: solar@visiontek.co.in
Telephone: +91 40 66388000
Website: visiontek.co.in

For questions about this Policy, to exercise your rights, or to raise a grievance regarding the processing of your personal data, please write to the address above marked “Attn: Grievance Officer — Data Protection”, or email the address above with “Data Protection” in the subject line.

13. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top will change, and material changes will be communicated through the App or by email. Continued use of the App after an update constitutes acknowledgement of the revised Policy.